PRIVACY
Privacy Policy
CosMedik Médico Esthétique Laser respects your privacy and is committed to protecting the personal information we collect when you visit our website, contact the clinic, request a consultation or choose to receive marketing communications.
Last updated: October 13, 2026
1. Personal information we collect
Depending on how you interact with CosMedik, we may collect personal information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Information submitted through consultation or contact forms
- Your treatment or service interests
- Information you provide when communicating with the clinic
- Your marketing communication preferences
Please avoid submitting unnecessary medical or sensitive personal information through general website forms unless requested by the clinic.
When you use our website, certain technical information may also be collected through cookies and similar technologies, depending on your consent choices.
This may include information such as your browser and device type, pages viewed, approximate geographic area, interactions with the website, referral source, and analytics or advertising identifiers.
2. Why we collect personal information
We may use personal information to:
- Respond to consultation and information requests
- Contact you regarding an appointment or service inquiry
- Provide and improve our clinic services
- Respond to questions and customer-service requests
- Maintain records related to your communications with us
- Send promotional email or SMS communications when you have agreed to receive them
- Understand how visitors use our website
- Measure website and advertising performance
- Maintain the security and proper operation of our website
- Comply with applicable legal and regulatory obligations
We use personal information for the purposes for which it was collected and for other purposes permitted by applicable law.
3. Marketing communications
Requesting information, submitting a consultation request or receiving treatment does not require you to agree to receive promotional communications.
Where required, consent to receive marketing communications is requested separately.
If you have agreed to receive promotional emails or SMS messages from CosMedik, you may withdraw that consent at any time using the unsubscribe method provided in the communication or by submitting a privacy request below.
Withdrawing marketing consent does not prevent CosMedik from contacting you when necessary regarding an appointment, consultation request or another service-related matter.
6. Processing outside Quebec
Some technology, hosting, analytics, advertising or other service providers used by CosMedik may process or store information outside Quebec or outside Canada.
When personal information is processed in another jurisdiction, it may be subject to the laws applicable in that jurisdiction.
7. Retention of personal information
CosMedik retains personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, administrative and operational requirements.
When information is no longer required, it may be securely destroyed or anonymized, as appropriate.
8. Protecting personal information
CosMedik uses reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, use, disclosure, loss or modification.
No website, email system or electronic transmission can be guaranteed to be completely secure. We therefore encourage visitors not to submit unnecessary sensitive information through standard website forms.
9. Your privacy rights
Subject to applicable law, you may contact CosMedik regarding:
- Access to personal information CosMedik holds about you
- Correction of inaccurate or incomplete personal information
- Withdrawal of consent where applicable
- Information about the use or communication of your personal information
- A privacy question, concern or complaint
Requests will be reviewed and handled in accordance with applicable privacy requirements.
10. Privacy Officer
CosMedik's Privacy Officer is responsible for questions and requests relating to the protection of personal information.
For privacy requests, please use the form below.
11. Changes to this Privacy Policy
CosMedik may update this Privacy Policy from time to time to reflect changes to our practices, technologies or applicable requirements.
The date shown at the top of this page indicates when this policy was most recently updated.
PRIVACY REQUEST
Contact the Privacy Officer
Use the form below to request access to or correction of your personal information, withdraw marketing consent, or ask a question about CosMedik's privacy practices.